Shipping and Delivery

 Shipping & Delivery

Our goal is to offer you the best shipping options, no matter where you live.
Every day, we deliver to hundreds of customers across the world, ensuring
that we provide the very highest levels of responsiveness to you at all
times.

We are glad to bring our customers great value and service. We provide shipping from our warehouses throughout the world by ePacket or EMS and in USA by USPS.

 

SHIPPING TO OVER 200 COUNTRIES

We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.

LOST/MISSING PACKAGES

BZ Genius is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility of the original order that was made for you at no charge.

CUSTOMS

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

SHIPPING TIME

The time frame of an order delivery is divided into two parts:

  • Processing time: processing time usually takes between 2-7 days, but may take up to 2 weeks due to high volume of orders
  • Shipping time: delivered in 7 to 15 working days

Shipping time varies by location. These are our estimates:

Location:
United States, Canada, Europe Australia, New Zealand Central & South America Asia

*Estimated Shipping Time 8-14 Business days
8-15 Business days
8-15 Business days 10-20 Business days 8-15 Business days

Africa 15-30 Business days

Max delivery time – 45 business days.
*This doesn’t include our 2-5 day processing time.

*All shipping times exclude clearance/customs delays

* Due to COVID-19, some items may take longer than usual to arrive. Please be aware of delays from normal shipping times. Thank you for your understanding.

You will receive an email with a tracking number once your order is shipped. Please contact us if there are any problems receiving your Tracking Number.

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

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